Refund & Cancellation Policy
Effective Date: September 7, 2026
V&G Venture Group LLC, doing business as JV’s Original Grill, is committed to providing dependable catering service and clear expectations for our customers. Because catering orders require advance planning, food purchasing, and preparation, the following payment and cancellation terms apply to confirmed orders.
Catering Inquiries and Order Confirmation
Submitting a catering inquiry through our website does not create a confirmed order or require payment. Orders are confirmed only after JV’s Original Grill accepts the request and the customer agrees to the applicable proposal and payment terms.
Standard Catering Orders — $2,000 or Less
For confirmed catering orders totaling $2,000 or less, the following cancellation schedule applies:
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48 hours or more before the scheduled service time: Full refund of payments made.
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24 to less than 48 hours before the scheduled service time: A cancellation charge of 50% of the confirmed order total applies. Any payments exceeding that amount will be refunded.
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Less than 24 hours before the scheduled service time: The confirmed order total is non-refundable, subject to applicable law.
Payment requirements for standard orders will be communicated when the order is confirmed.
Large Catering Orders — Over $2,000
Large catering orders require additional planning and may involve advance purchases, staffing, and equipment commitments.
A 50% deposit is required to confirm a large catering order. The remaining balance is due 24 hours before the scheduled service time. Orders placed within seven days of an event are subject to payment terms agreed upon before confirmation.
The following cancellation schedule applies to confirmed large orders:
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Seven calendar days or more before the scheduled service time: Full refund of payments made.
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72 hours to less than seven calendar days before the scheduled service time: A cancellation charge of 50% of the confirmed order total applies. Any payments exceeding that amount will be refunded.
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Less than 72 hours before the scheduled service time: The confirmed order total is non-refundable, subject to applicable law.
The deposit is applied toward the total order amount and is not an additional fee. Cancellation charges are calculated against the confirmed order total, and payments already received are credited toward those charges.
Changes to Guest Counts and Menus
We understand that event details may change. Please contact us as early as possible to request changes to guest counts, menu selections, delivery times, or other arrangements.
Changes are subject to availability and may affect pricing. Once ingredients have been purchased or preparation has begun, we may be unable to reduce an order or refund certain committed costs. Any additional charges or revised terms will be communicated before the change is accepted.
Custom Events and Special Purchases
Orders requiring specialized equipment, rentals, custom ingredients, additional staffing, or other significant commitments may have additional payment and cancellation terms. These terms will be disclosed in the applicable proposal or agreement before the order is confirmed.
Rescheduling
We will make reasonable efforts to accommodate requests to reschedule an event, subject to availability. Any payments already made may be applied to a rescheduled date when agreed upon in writing. Additional costs or changes in pricing may apply.
Rescheduling is not guaranteed, and a request to reschedule does not automatically cancel the original order or waive applicable cancellation terms.
Cancellation by JV’s Original Grill
If JV’s Original Grill is unable to fulfill a confirmed order and we cancel the service, we will refund payments received for the unfulfilled order. We will communicate with the customer as promptly as reasonably possible and, when appropriate, discuss available alternatives.
Food Quality or Service Concerns
If you experience a problem with your catering order, please contact us as soon as possible so we can review the concern and work toward an appropriate resolution. Refunds or credits for quality or service issues will be evaluated based on the circumstances and applicable law.
How to Request a Cancellation
Cancellation requests must be submitted in writing by email to info@jvsoriginalgrill.com. The cancellation deadline is measured from the scheduled service or delivery time stated in the confirmed order.
We will acknowledge the request and confirm any applicable refund or cancellation charge. Approved refunds will be returned through the original payment method when possible. Processing times may vary depending on the payment provider.
Contact Us
V&G Venture Group LLC, doing business as JV’s Original Grill
Email: info@jvsoriginalgrill.com
Phone: 909-771-9347
Serving the Inland Empire, California